OUR PROCESS
Consultation
We have experienced consultants available to visit your home to evaluate your proposed entertainment area and to make recommendations on home entertainment products and/or custom installation solutions. Call or visit our showroom to see what the possibilities are for your individual project and set up your in-home consultation, if needed. We will work with you to come up with a date and time that works with your busy schedule. We want your input so that we can come up with a custom installation that fits your needs, lifestyle, and budget.
System Design & Engineering
Proper system design is essential to ensuring not just functionality and reliability, but ease of use, as well. A thorough system design will confirm the correct prewiring is in place and plan for a robust network capable of supporting your devices, all while allowing for future expansion or equipment upgrades. Of course, product selection is another big component of system design, and that’s why we recommended tried-and-tested choices from the biggest names in home audio/video. A well-designed system can provide the ultimate in home entertainment and trouble-free operation for years to come.
Installation
The performance level of your home technology or entertainment system is not only limited by the quality of the individual products, but by the quality of the installation, as well. Technicians who are familiar with individual products and programming nuances unique to each component are more capable of minimizing errors and eliminating performance issues. At Stereo East Home Theater, we maintain our own team of in-house technicians and programmers who receive ongoing education in order to stay up to date on the latest standards and best practices. We take pride in executing your system installation with skill and precision so it is reliable and functions as desired.
Programming
Making sophisticated technology easy to use and simple for any user requires advanced work on the back end. Control systems bring together sub-systems such as audio/video, media, lighting, and more. Each system speaks a different language, but our programmers translate everything together so it speaks one language and can be controlled easily. Even with great equipment, the programming ultimately determines the intuitive operation. Our programmers balance the technical know-how with the human element so it's easy to use.
Service & Support
We want to ensure that you receive the best customer experience, but that doesn’t just end when your system is installed. Technology changes over time and can often require service or maintenance to continue operating at its best. We are your technology partner and are here to help with everything from maintaining your existing system to helping you optimize the latest technology available. Many times, service issues can be resolved remotely using tools available to us, like OVRc, which allows us to confirm system connectivity. After-hours requests can be submitted